CLIENT RIGHTS
CLIENT EXPECTATIONS
PAYMENT POLICY
SOCIAL MEDIA
EMERGENCIES
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You have the right to fair and unbiased treatment.
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You have the right to refuse treatment.
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You have the right to know what treatment you are being offered including medications, therapy and alternative treatments.
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You have the right to refuse practitioners and request a referral for another practitioner.
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You have the right and responsibility to choose a practitioner that best suits your needs.
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You have the right to confidentiality. Exceptions include the reporting of abuse as is required by law, danger to oneself or others, and grave disability.
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You have the right to raise questions about the therapeutic approach or your progress at any time.
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We have a zero-tolerance policy for (actual or perceived) threats of violence or harm towards people or property. This may result in immediate termination of care.
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We do not tolerate manipulative or aggressive behaviors.
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Although we understand that what you are experiencing may possibly very difficult, we expect our clients to be polite and considerate.
PATIENTS ARE SEEN BY APPOINTMENT ONLY. At Primrose Mental Health PLLC, we strive to keep our appointments on schedule knowing how valuable our clients time is. Please help us in this way by arriving 10-15 minutes early for your appointment to check in. Emergencies do occasionally occur, and due to the nature of our practice, should these arise, we will notify you as soon as possible and give you the option to reschedule if it appears that it will impact your appointment time. We appreciate your understanding with this.
CANCELATION/RESCHEDULING: To be considerate of all our patients, if you arrive more than 10 minutes late for your appointment, you may be asked to reschedule or be seen for the remainder of your appointment time but for the full cost. If you miss or do not show up for your appointment, then the clinic reserves the right to charge your credit card on file for the full amount of the visit. Cancellation of appointments must be made within 24 hours of the appointment. 3 or more no-shows or missed appointments in a 12-month period may result in the termination of our professional relationship. There will be a $35 fee for appointments that are not cancelled within 24 hours.
PRESCRIPTIONS AND CONTROLLED SUBSTANCES: Your provider will prescribe medications depending on your specific symptoms and conditions and these will be sent electronically to the pharmacy of your choice. Please contact the clinic through the patient portal or through e-mail if you are in need of a re-fill and allow 48 hours for re-fills. Depending on your specific symptoms, you may be prescribed a controlled substance such as Vyvanse, Adderall, or Ritalin for ADHD or Clonazepam or Lorazepam for anxiety. Please know that just because you were prescribed a particular medication in the past does not mean that you will be prescribed it again or in the same dose. This will be very carefully evaluated on a case-by-case basis. Likewise, your provider reserves the right to discontinue or taper these medications depending on the patient’s specific circumstances. If this happens, please know that your safety is paramount.
The DEA requires one in-person appointment before prescribing a controlled substance.
Services are expected to be paid in full at the time of appointment. Appointment may be cancelled or rescheduled 24 hours prior to the appointment without penalty. Charges for appointments cancelled less than 24 hours will be subject to a $35 fee. We do ask for you to provide your credit card information at the time of scheduling for a pre-authorized payment but will not charge it until your scheduled appointment. For your convenience, we accept major credit cards, cash and check. Primrose Mental Health PLLC does not accept insurance, if you have out-of-network benefits, you may request reimbursement from your insurance provider. Please Request a detailed statement or “Superbill” if you wish to file a claim. If you are struggling to pay your bill, please discuss this with the clinic staff as a payment arrangement might be possible. If your account becomes delinquent, we may refer you to a collection agency.